Last updated: July 9, 2026
These Terms of Service (“Terms”) are an agreement between you and CleverStay (“CleverStay”, “we”, “us”, or “our”) governing your use of the CleverStay website, apps, and services (together, the “Service”). Please read them carefully. By creating an account, or by otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Who may use the Service
You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes that organization.
The Service
CleverStay lets short-term-rental hosts build digital guidebooks and printed QR cards and signs, and provides an AI assistant that answers guest questions using the property information a host provides. We may add, change, or remove features over time.
Accounts and organizations
You are responsible for the information you provide when you register and for keeping it accurate. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. Host organizations may invite members and assign roles; the organization is responsible for its members’ use of the Service.
Plans, billing, and trials
Some features require a paid subscription. Fees, billing cycles, and any trial terms are shown at the point of purchase. Unless stated otherwise, subscriptions renew automatically at the end of each billing period until you cancel, and you authorize us and our payment processor to charge your payment method for recurring fees. You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and, except where required by law, fees already paid are non-refundable. We may change our prices, and we will give reasonable advance notice of changes that affect a renewal.
Printed products and shipping
When you order printed cards, stickers, or signs, we work with a print-and-ship partner to produce and deliver them. You are responsible for providing accurate shipping information. Risk of loss for physical products passes on delivery to the carrier. Because printed products are custom-made for your property, they are generally not returnable except where an item arrives defective or damaged.
Your content and responsibilities
You retain ownership of the property information, text, images, videos, and other materials you add to the Service (“Your Content”). You grant CleverStay a worldwide, non-exclusive license to host, store, reproduce, translate, adapt, and display Your Content, and to generate guides, printed products, and assistant answers from it, solely to operate and improve the Service for you.
You are responsible for Your Content and for your guides. You represent that you have the rights needed to provide Your Content and that it, and your use of the Service, complies with applicable law - including short-term-rental, tax, safety, accessibility, and privacy rules that apply to your properties and guests. You are responsible for the accuracy of the information you publish to guests.
You agree not to use the Service to:
- Violate any law or the rights of others, including intellectual-property and privacy rights.
- Upload malicious code, or attempt to disrupt, overload, or gain unauthorized access to the Service.
- Post content that is unlawful, infringing, harassing, deceptive, or harmful.
- Reverse engineer, resell, or misuse the Service except as these Terms allow.
AI-generated content
The assistant and content-generation features produce answers and drafts automatically, and they can be inaccurate or incomplete. You are responsible for reviewing generated content before you rely on it or publish it to guests. Assistant answers are not professional, legal, safety, or emergency advice.
Third-party integrations
If you connect a third-party service, such as a property-management or channel-manager account, you authorize us to access and use data from that service to provide the features you enable. Your use of a third-party service is governed by that provider’s own terms, and we are not responsible for third-party services.
Our intellectual property
The Service, including its software, design, and branding, is owned by CleverStay and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. We reserve all rights not expressly granted.
Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required for security or legal reasons, or if we discontinue the Service. On termination, your right to use the Service ends. Sections that by their nature should survive - including content licenses you have granted for already-produced materials, disclaimers, limitations of liability, and indemnification - survive termination.
Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any content or assistant answer will be accurate or complete.
Limitation of liability
To the maximum extent permitted by law, CleverStay and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
Indemnification
You agree to indemnify and hold harmless CleverStay and its officers, employees, and suppliers from claims, damages, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms or of applicable law.
Governing law and disputes
These Terms are governed by the laws of the State of California, United States, excluding its conflict-of-laws rules. If you have a dispute with us, please contact us first so we can try to resolve it informally. The original English version of these Terms controls if they are translated.
Changes to these Terms
We may modify these Terms from time to time. If a change is material, we will make reasonable efforts to notify you, such as by email or a notice in the Service, before it takes effect. Your continued use of the Service after a change becomes effective means you accept the revised Terms.
Contact us
If you have questions about these Terms, contact us:
- By email: legal@cleverstay.ai